Service Commitment and Process cont...
Proposed solutions
This solution, or solutions, will be presented to you, either in person as colour laser proofs, or via email as PDF files, for comment, feedback and amendment. Our initial round of alterations and amendments will be complimentary, as detailed in our estimate.
Feedback
We ask that you provide written feedback, with personal comment to clarify if needed, in response to the solutions with specific reference to the original brief. This allows our designers to address your concerns and requirements with a view to best meeting the project objectives.
Amendments
Luxgraphicus will process your amendments as a matter of priority and despatch them for approval within established timeframe constraints.
Should there prove to be amendments required which go beyond the scope of our original estimate, or result from you changing your mind about content, or missing errors in the first round of amendments (such as spelling or grammar) then Luxgraphicus will need to make an additional charge at our current hourly rate for completing those amendments.
Approval
Once you are completely happy with the design, we ask that you carefully check all details and sign and return an artwork approval, authorising Luxgraphicus to proceed to production. A formal process here ensures that we are all protected from any possible confusion in communication.
Printers proof
Luxgraphicus will manage the printing (or other production technique) of your project through to final delivery. We may, on occassion, approve the printers proof on your behalf to expedite the process. Should we ask for your approval of a printers proof it is important to remember that these proofs are intended as a check on the pre-press functions, to confirm colour reproduction, flow and layout of elements, page imposition and general translation from digital file to physical form issues. Spelling and other minor content issues should be resolved prior to the artwork approval stage and not be left to the printers proof stage, as changes here will delay production and add considerable cost.
Delivery
When Luxgraphicus manage the production of your project, we will arrange for the delivery of the final product to your preferred location. If there is a need for additional distribution, let us know before the production stage and this can be arranged too.
Follow up
Luxgraphicus is always seeking to improve and refine our process, and to exceed your expectations. Following delivery, we will ask for your feedback on the final result of the project, the process by which it was delivered (briefing through to final delivery) and how we might be able to continue to help make your business look fabulous.
[Even this service commitment and process document is open to feedback and comment and we welcome your input!]
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